24/7 Field Service Engineer Hotline: +1-800-737-6333 UDI Look-up · GPO Contracts: Premier · Vizient · HealthTrust

Connected service · predictive uptime

Connected service. Predictive uptime.

Telemetry-aware support for Resmed home-care platforms and consumables programs. Cybersecurity-by-design under FDA Premarket Guidance 2023 where software content applies.

Service pillars

Six Workstreams for Networked Therapy Fleets

Predictive Maintenance

Usage and fault signals help forecast filter, humidifier, and power-supply attention windows before home visits stall.

Remote Software Update

Where SaMD or firmware content applies, patch planning follows IEC 62304 lifecycle and market change-control rules.

Cybersecurity Monitoring

SBOM review, threat triage, and coordinated disclosure paths for connected therapy platforms.

HL7 FHIR Integration

Connect adherence exports to EHR or population-health workflows without inventing unsupported interoperability claims.

Workflow Optimization

KPI dashboards for mask replenishment, leak-coaching follow-up, and clinic-to-home handoffs.

End-of-Life Migration

Device sunset playbooks, UDI deregistration notes, and data-lineage transfer for retiring platforms.

30–90dtypical cushion / filter replenishment planning window when IFU and infection-prevention rules align
≤72hpatch-coordination planning target for networked fleets with a named change-control owner
12,000+devices under remote-monitoring program planning across partner care settings (program design example)
99.5%networked uptime planning target for connected installed-base programs—not a universal SLA

Figures describe planning targets and program design examples. They are not guaranteed clinical outcomes, uptime SLAs, or claims for every product reference. Mean time between failures (MTBF) and mean time to repair (MTTR) values, when published, remain model- and contract-tier specific.

Connected home-care service operations desk

See how Resmed helps teams spot a tubing or humidifier issue days before a missed therapy night.

Talk to Connected Service